Customers will automatically get money back from their broadband and landline provider when things go wrong following action taken by the communications regulator, Ofcom.
Therese said: "Waiting too long for a landline or broadband service to be fixed is frustrating enough, without having to fight for compensation. As a result of Ofcom's intervention, BT, Sky, Virgin Media, TalkTalk and Zen Internet– have all agreed to introduce automatic compensation, which will reflect the harm consumers suffer when their telephone or broadband service is down or if an engineer doesn't turn up to an appointment."
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