The East of England has some of the worst ambulance response times in the country, especially in rural areas like large parts of Suffolk Coastal.

I have been leading the campaign to improve response times and get a better deal for patients. After much hard work the service has undergone a lot of positive change over the last few years and long ambulance delays are becoming increasingly rare. I will continue to press the case to make sure the service continues to improve.


18 OCT 2017

Ambulance Service Improving Despite Increased Handover Delays

East of England MPs had the opportunity to discuss ambulance performance today at a meeting organised by Therese. The Chief Executive, Rob Morton, Chairman, Sarah Boulton and Director of Service Delivery, Kevin Brown came to Parliament to update members on the Turnaround Plan to improve ambulance response times.

Dr Coffey said: "This was the first update since the General Election - so it was good to get an insight into the progress made against the turnaround plan. I'm pleased to see the service is continuing to make progress in responding to emergency calls more quickly, with their Red 1 performance up by almost 15% and Red 2 up by 9% from 18 months ago. The service have also implemented a change in their operating model, which will allow for the despatch of the most appropriate resource based on clinical need. There are new performance measures coming into effect today which should benefit patients and also help our ambulance service in being responsive and providing appropriate care."

"The last time the Ambulance Service was inspected by the CQC they 'required improvement'. I was pleased to hear that the Chief Executive is now confident through recent conversations and visits by the regulator that they are now headed for a 'Good' rating."

Therese added: "Handover delays are getting much worse though, which is very disappointing considering I had previously written to offending hospitals and they assured me they were 'looking at ways of urgently improving the situation'. Undoubtedly, there is still a way to go before the full turnaround is achieved but the vital work of our paramedics and our laser-like scrutiny is helping patients."

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Parliament: House of Commons, London, SW1A 0AA, 

Call: 0207 219 7164

E-mail: therese.coffey.mp@parliament.uk

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